Why Lightwave

We are always keeping an eye on YOUR bottom line

LSI has a major advantage over competitors because we employ our EnVision platform backed by proprietary AI engines. These dynamic tools, along with a dedicated veteran staff, who meticulously analyzes your existing services, will present to you the most cost-effective solutions available in today’s marketplace for your business. This applies to both with your existing providers, as well as any other solution from any service provider. All of this is tailored to your needs. We get to know your business and then provide customized solutions to increase your productivity.

Years of experience working with the specialized needs of large enterprise customers has taught us how to provide a value proposition that is unlike anything else available in the market. Telecommunications and technology are always changing. We keep up with trends and know how to work with customers to bring them the services they need for their business, while making sure they are getting the most value from their providers.

EnVision Lifecycle Management AI tool

We have learned that most businesses had major challenges such as

Accounting Stress of Expense Management

Meeting Specialized Needs

We also saw that large, multi-location and enterprise level customers had even more specialized needs that were not being met by any product or service available anywhere in the market.

In response to these needs, we created EnVision, our powerful Life Cycle Management platform

Lightwave will use the EnVision Life Cycle Management system (www.envisionlcm.com) to:

Build out a detailed line-item web-based inventory of all services at all locations

Gather the contracts for every carrier and validate your current charges are billed correctly at contracted rates.  When we find errors and overcharges, we proactively work with providers to correct them and obtain credits

Examine service provider contracts to evaluate early termination liabilities for every carrier, for every service, at every location

Review and recommend the best services and technologies for your business, both from your current providers and other solutions on the market.  We provide our clients with a technology road map that will keep costs down through the life of your contracts and beyond, while improving productivity

Our Ongoing Commitment to You

Our commitment to our customers is ongoing, with systems to help manage telecom expenses and services such as:

  • 24/7 help desk with a single number to contact for any service issues, as well as any moves, adds, changes or deletions you wish to make to your services.  Our inventory of contracts and  services allows us to handle trouble tickets quickly and efficiently, while ensuring moves do not incur unexpected early termination liability

  • All new service orders and/or change requests are processed by a veteran and experienced group of project managers

  • We can quickly dispatch field techs to handle any new installation, support issues, inside wiring needs, or related items to any location you have across any carrier or service

  • All activity for audits, credit requests, inventory and service changes, trouble tickets, contracts, provisioning, and other activity are tracked in a reportable format in the EnVision system

  • Sales engineering and solutions design support is provided across every carrier or technology provider, to help you evaluate your options

  • We provide a detailed written savings and value analysis on every suggested solution we recommend

The end result allows your company to make the most effective and cost efficient Techcom decisions!

Interested in learning more? Contact us for a demo of our powerful Envision platform.