On all of our solutions for telecommunications, technology, energy, and utilities, we do all the heavy lifting for understanding what you have and what you are committed to, then create detailed roadmaps that outline the reductions in costs and improvements in productivity you will obtain.

We are completely confident in our ability to deliver the results we promise. Our clients trust us for solid recommendations based on real data. Once we build inventories and complete a technology optimization roadmap, we work with you to make the best choices for your business.

All our solutions come with cost reduction guarantees that vary based on the solution(s) you select. For specific details regarding these guarantees, please contact your Lightwave Solutions Technology Advisor for more information.

Project managers will manage the implementation of any solution you choose and provide post-sales support. We enter a long-term partnership with our clients. We have provided solutions to over 500,000 customers since we started in 2000.

For our larger and multi-location customers’ telecommunications services, we have specialized Life Cycle Management solutions that go well beyond optimization and implementation services. These solutions provide the following additional benefits:

• Bill payment and general ledger coding
• Auditing all billing and obtaining credits for incorrectly billed services
• 24/7 help desk for support of all services, including Moves, Adds, Changes, and Deletes (MACD)
• Web-based inventory for all services and contract obligations, down to the line-item detail of every line/circuit/service, at every location, for every vendor. MACD and trouble ticket tracking and reporting will be provided in the system.